Who simply MUST attend?
This is suitable for any client facing team member at all career stages
What is Different About This Course?
The day looks at client service from many different angles with real life scenarios and much interaction from the delegates. It is presented in a light hearted but memorable and interesting way to keep attention focused on this incredibly important part of practice communication.
What Changes Can Delegates/Line Managers Expect As A Result Of The Course?
A more focused and confident team really pulling together striving for the goal of customer excellence.
Previous delegates have experienced
A number of light bulb moments where small changes or doing something slightly differently can have a huge impact on the client experience.
What Are the Likely Benefits to The Business?
Delivery of improved client communication and more confident team.
Objectives of the course are to enable delegates to
Explore what is needed to consistently provide more than the client expected, leaving them having experienced exceptional service and how the whole practice team is involved
Maximize on all the products and services the practice provides and demonstrate value at each stage
Really excel in front of the client
> Improve telephone technique and get the right result
> Manage difficult and delicate situations.
Briefly the course comprises
The day is all about exceptional service with particular attention on clients needs and how we meet and exceed them. The main focus of the day is improving face to face and telephone communication with emphasis on where the whole practice team fits in achieving a service of excellence.
With a brief overview of dealing with difficult clients and delicate situations it is a fun, lively and interactive day with a number of different exercises including presentations scenarios and workshop sessions.
Cost (inc. VAT): £270.00
Trainer: Bobbie Flight
Date: 6 Jun 2019
Start Time: 9.30
Duration: 7 Hours
Address: Drove Veterinary Hospital, 252 Croft Road, Swindon, Wiltshire, SN1 4RW
Important Information: We have recently updated our Cancellation Policy. If you have any other questions please get in touch.