Phone: 01765 608 489 | Email: vetskills@xlvets.co.uk

Delivering Customer Excellence for Vets

Enrol on this course

Price: £360.00

Who simply MUST attend?

  • This is suitable for any veterinary surgeon member at all career stages .

    What is Different About This Course?
  • The day looks at client service from many different angles with real life scenarios and much interaction from the delegates. With a focus on face to face client communication, it is presented in a light hearted but memorable and interesting way to keep attention targeted on this incredibly important part of practice life.

    What Changes Can Delegates/Line Managers Expect As A Result Of The Course?
  • A more focused and confident team really pulling together striving for the goal of customer excellence.

    Previous delegates have experienced
  • A number of light bulb moments where small changes or doing something slightly differently can have a huge impact on the client experience.

    What Are the Likely Benefits to The Business?
  • Delivery of improved client communication and more confident team.

    Programme Overview
    Objectives of the course are to enable delegates to
  • Explore what is needed to consistently provide more than the client expected, leaving them having experienced exceptional service and how the whole practice team is involved
  • Maximize on all the products and services the practice provides and demonstrate value at each stage
  • Really excel in front of the client
  • Manage difficult and delicate situations.

    Briefly the course comprises
    The day is all about exceptional service with particular attention on clientís needs and how we meet and exceed them. The main focus of the day is improving face to face communication with emphasis on where the whole practice team fits in achieving a service of excellence. With a brief overview of dealing with difficult clients and delicate situations it is a fun, lively and interactive day with a number of different exercises including presentations scenarios and workshop sessions.

    Additional Info


    Cost (inc. VAT): £360.00
    Trainer: Bobbie Flight
    Date: 26 Sep 2017
    Start Time: 9.30
    Duration: 7 Hours
    Address: Larkmead Veterinary Group, Ilges Lane, Cholsey, Oxon, Oxfordshire, OX10 9PA

    Important Information: We have recently updated our Cancellation Policy. If you have any other questions please get in touch.