Phone: 01765 608 489 | Email: vetskills@xlvets.co.uk

Delivering Customer Excellence

Our Delivering Customer Excellence workshop is a bespoke day workshop that can be held at your practice for your client facing teams at all career stages. 

During the session, the trainer Bobbie Flight looks at client service from different angles, engaging in real life scenarios and interaction from the delegates. The workshop is presented in a light hearted but memorable and interesting way in order to keep attention focused on this integral part of practice communication.

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Briefly the course comprises:

The day is about exceptional service with particular attention on client’s needs and how to meet and exceed them.  The main focus of the day is improving face to face and telephone communication with emphasis on where the whole practice team fits in achieving a service of excellence.

Programme Objectives

  • Maximise on all the products and services the practice provides and demonstrate value at each stage
  • Really excel in front of the client
  • Improve telephone technique and get the right result
  • Manage difficult and delicate situations
  • Delivery of improved client communication and a more confident team

Benefits to the Business?

  • A more focused and confident team really pulling together striving for the goal of customer excellence.

Testimonials

“A number of light bulb moments where small changes or doing something slightly differently can have a huge impact on the client experience.”

“Bobbie was excellent, very enthusiastic and made the talk very interactive and exciting.”

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Category

Trainer

Location


Date Category Course Title Trainer Location Detail
17 Apr 2018 Graduate16,Farm15 XLVets Farm Graduate Development Programme April Phil Alcock BVetMed CertCHP DipRN MRCVS North Yorkshire View
15 May 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9,Poultry10 Train the Trainer (2-day) Vince Holley Tyndale Vets, Gloucester View
21 May 2018 Equine21,Business17,Graduate16,Farm15,Small Animal14 Thriving in Practice- Leaders workshop Rosie Allister Hook Norton, Oxfordshire View
23 May 2018 Graduate16,Farm15,Dairy18 Feeding Fundamentals: Milk from Grass Phil Alcock BVetMed CertCHP DipRN MRCVS Cheshire View
18 Jun 2018 Equine21,Business17,Graduate16,Farm15,Small Animal14 Thriving in Practice - employee session Rosie Allister Lambert, Leonard & May View
3 Jul 2018 Business17 Delivering Customer Excellence Bobbie Flight Synergy Farm Health, Dorset View
9 Jul 2018 Equine21,Business17,Graduate16,Farm15,Small Animal14 Thriving in Practice- Employee workshop Rosie Allister Paragon Veterinary Group Carlisle House, Townhead View
17 Jul 2018 Business17 Delivering Customer Excellence Bobbie Flight Clyde Vets, Lanarkshire View
8 Aug 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9,Poultry10 Train the Trainer (2-day) Vince Holley Synergy Farm Health, Dorset View
5 Sep 2018 Equine21,Equine20,Business17,Farm15,Small Animal14 Train the Trainer (2-day) Vince Holley The Pulteney Centre, Huddart Street, Wick, KW1 5BA View
11 Sep 2018 Graduate16,Farm15 XLVets Farm Graduate Development Programme - Sept Phil Alcock BVetMed CertCHP DipRN MRCVS North Yorkshire View
17 Sep 2018 Graduate16,Small Animal14 Small Animal Exotics Vicki Temple Cumbria View
1 Oct 2018 Equine21,Business17,Graduate16,Farm15,Small Animal14 Thriving in Practice for Employees Rosie Allister Sturminster, DT10 1BD View
2 Oct 2018 Graduate16,Farm15 Getting More From Your Rectals : The Use of Ultrasound in Fertility Visits Mark Burnell BVetMed DBR CertCHP MRCVS Dorset/ Somerset View
8 Oct 2018 Graduate16,Small Animal14 XLVets Small Animal Graduate Programme - Group 1 Tim Hutchinson BVSc CertSAS MRCVS Oxfordshire View
23 Oct 2018 Farm15,Cattle12,Dairy18,Other5 VetTech - Base module Mark Burnell BVetMed DBR CertCHP MRCVS Synergy Farm Health, Dorset View
24 Oct 2018 Farm15,Cattle12,Dairy18,Other5 VetTech - General Skills Mark Burnell BVetMed DBR CertCHP MRCVS Synergy Farm Health View
13 Nov 2018 Farm15 Dairy Genetics Neil Eastham TBC View
13 Nov 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9,Poultry10 Train the Trainer (2-day) Vince Holley Larkmead Vets, Oxfordshire View
15 Nov 2018 Equine21,Equine20,Business17,Farm15,Small Animal14 Advanced Train the Trainer (2-day) Vince Holley Larkmead Vets, Oxfordshire View