Phone: 01765 608 489 | Email: vetskills@xlvets.co.uk

Delivering Customer Excellence

Our Delivering Customer Excellence workshop is a bespoke day workshop that can be held at your practice for your client facing teams at all career stages. 

During the session, the trainer Bobbie Flight looks at client service from different angles, engaging in real life scenarios and interaction from the delegates. The workshop is presented in a light hearted but memorable and interesting way in order to keep attention focused on this integral part of practice communication.

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Briefly the course comprises:

The day is about exceptional service with particular attention on client’s needs and how to meet and exceed them.  The main focus of the day is improving face to face and telephone communication with emphasis on where the whole practice team fits in achieving a service of excellence.

Programme Objectives

  • Maximise on all the products and services the practice provides and demonstrate value at each stage
  • Really excel in front of the client
  • Improve telephone technique and get the right result
  • Manage difficult and delicate situations
  • Delivery of improved client communication and a more confident team

Benefits to the Business?

  • A more focused and confident team really pulling together striving for the goal of customer excellence.

Testimonials

“A number of light bulb moments where small changes or doing something slightly differently can have a huge impact on the client experience.”

“Bobbie was excellent, very enthusiastic and made the talk very interactive and exciting.”

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Category

Trainer

Location


Date Category Course Title Trainer Location Detail
14 Nov 2017 Equine21,Business17,Farm15,Small Animal14 XLVets First Line Managers - Ashbrook Equine BRATHAY Cheshire View
21 Nov 2017 Business17,Farm15,Small Animal14 Leadership Programme Birmingham View
23 Nov 2017 Equine21,Equine20,Business17,Farm15,Small Animal14 Advanced Train the Trainer (2-day) Vince Holley Larkmead Vets, Oxfordshire View
27 Nov 2017 Equine21,Business17,Graduate16,Farm15,Small Animal14 Thriving in Practice Rosie Allister Scott Mitchell, Hexham View
29 Nov 2017 Small Animal14 Basic Cruciate & Advanced TTA - 1 day Tim Hutchinson BVSc CertSAS MRCVS Larkmead Vets, Oxfordshire View
5 Dec 2017 Business17 Delivering Customer Excellence Bobbie Flight The Willows View
9 Jan 2018 Business17 Delivering Customer Excellence Bobbie Flight Lambert, Leonard & May View
16 Jan 2018 Business17 Delivering Customer Excellence Bobbie Flight Bishopton Vets, North Yorkshire View
16 Jan 2018 Graduate16,Farm15,Dairy18 Feeding Fundamentals Phil Alcock BVetMed CertCHP DipRN MRCVS Cheshire View
17 Jan 2018 Business17 Delivering Customer Excellence Bobbie Flight Bishopton Vets, North Yorkshire View
23 Jan 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9,Poultry10 Train the Trainer (2-day) Vince Holley Lambert, Leonard & May, Whitchurch View
23 Jan 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9 Train the Trainer (4-day) Vince Holley Lambert, Leonard & May, Whitchurch View
25 Jan 2018 Equine21,Equine20,Business17,Farm15,Small Animal14 Advanced Train the Trainer (2-day) Vince Holley Lambert, Leonard & May View
30 Jan 2018 Business17 Delivering Customer Excellence Bobbie Flight Bishopton Vets, North Yorkshire View
5 Feb 2018 Equine21,Business17,Graduate16,Farm15,Small Animal14 Thriving in Practice Rosie Allister NFU Office, DT10 1BD View
20 Mar 2018 Business17,Farm15,Small Animal14 Leadership Programme BRATHAY Birmingham View
17 Apr 2018 Graduate16,Farm15 XLVets Farm Graduate Development Programme April Phil Alcock BVetMed CertCHP DipRN MRCVS North Yorkshire View
8 May 2018 Business17 Delivering Customer Excellence Bobbie Flight Prostock Vets View
15 May 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9,Poultry10 Train the Trainer (2-day) Vince Holley Tyndale Vets, Gloucester View
21 May 2018 Equine21,Business17,Graduate16,Farm15,Small Animal14 Thriving in Practice- Leaders workshop Rosie Allister Hook Norton, Oxfordshire View
23 May 2018 Graduate16,Farm15,Dairy18 Feeding Fundamentals: Milk from Grass Phil Alcock BVetMed CertCHP DipRN MRCVS Cheshire View
3 Jul 2018 Business17 Delivering Customer Excellence Bobbie Flight Synergy Farm Health, Dorset View
17 Jul 2018 Business17 Delivering Customer Excellence Bobbie Flight Clyde Vets, Lanarkshire View
8 Aug 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9,Poultry10 Train the Trainer (2-day) Vince Holley Synergy Farm Health, Dorset View
11 Sep 2018 Graduate16,Farm15 XLVets Farm Graduate Development Programme - Sept Phil Alcock BVetMed CertCHP DipRN MRCVS North Yorkshire View
27 Sep 2018 Farm15 Dairy Genetics Neil Eastham Ashbrook Equine, Cheshire View
2 Oct 2018 Graduate16,Farm15 Getting More From Your Rectals : The Use of Ultrasound in Fertility Visits Mark Burnell BVetMed DBR CertCHP MRCVS Dorset/ Somerset View
13 Nov 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9,Poultry10 Train the Trainer (2-day) Vince Holley Larkmead Vets, Oxfordshire View
15 Nov 2018 Equine21,Equine20,Business17,Farm15,Small Animal14 Advanced Train the Trainer (2-day) Vince Holley Larkmead Vets, Oxfordshire View