Phone: 01765 608 489 | Email: vetskills@xlvets.co.uk

Delivering Customer Excellence

Our Delivering Customer Excellence workshop is a bespoke day workshop that can be held at your practice for your client facing teams at all career stages. 

During the session, the trainer Bobbie Flight looks at client service from different angles, engaging in real life scenarios and interaction from the delegates. The workshop is presented in a light hearted but memorable and interesting way in order to keep attention focused on this integral part of practice communication.

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Briefly the course comprises:

The day is about exceptional service with particular attention on client’s needs and how to meet and exceed them.  The main focus of the day is improving face to face and telephone communication with emphasis on where the whole practice team fits in achieving a service of excellence.

Programme Objectives

  • Maximise on all the products and services the practice provides and demonstrate value at each stage
  • Really excel in front of the client
  • Improve telephone technique and get the right result
  • Manage difficult and delicate situations
  • Delivery of improved client communication and a more confident team

Benefits to the Business?

  • A more focused and confident team really pulling together striving for the goal of customer excellence.

Testimonials

“A number of light bulb moments where small changes or doing something slightly differently can have a huge impact on the client experience.”

“Bobbie was excellent, very enthusiastic and made the talk very interactive and exciting.”

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Category

Trainer

Location


Date Category Course Title Trainer Location Detail
29 Jan 2019 Equine21,Equine20,Business17,Graduate16,Farm15,Small Animal14 First Line Manager BRATHAY Tyndale Vets, Gloucester View
5 Feb 2019 Equine21,Equine20,Business17,Graduate16,Farm15,Small Animal14 Difficult Conversations Ian Harrison St Boniface Vets, Crediton, Exeter View
19 Mar 2019 Equine21,Business17,Farm15,Small Animal14,Smallholder9,Poultry10 Train the Trainer (2-day) Janis Threlkeld Paragon Vets, Carlisle View
21 Mar 2019 Equine21,Equine20,Business17,Farm15,Small Animal14 Advanced Train the Trainer (2-day) Janis Threlkeld Paragon Vets, Carlisle View
26 Mar 2019 Equine21,Equine20,Business17,Graduate16,Farm15,Small Animal14 Difficult Conversations Ian Harrison Allen & Partners View
2 Apr 2019 Equine21,Equine20,Business17,Graduate16,Farm15,Small Animal14 Difficult Conversations Ian Harrison Tyndale Vets, Gloucester View
7 May 2019 Equine21,Business17,Farm15,Small Animal14,Smallholder9,Poultry10 Train the Trainer (2-day) Janis Threlkeld The Studio, Birmingham View
22 May 2019 Small Animal14 Basic Cruciate & Advanced TTA Tim Hutchinson BVSc CertSAS MRCVS Friars Moor Vets, Sturminster, Dorset View
4 Jun 2019 Equine21,Equine20,Business17,Graduate16,Farm15,Small Animal14 Difficult Conversations Ian Harrison Scott Mitchell Associates, Hexham View
6 Jun 2019 Business17 Delivering Customer Excellence Bobbie Flight Drove Veterinary Hospital View
18 Jun 2019 Graduate16,Farm15 XLVets Farm Graduate Development Programme: June - August 2019 Phil Alcock BVetMed CertCHP DipRN MRCVS North Yorkshire View
25 Jun 2019 Equine20,Business17,Farm15,Small Animal14 Leadership Programme 2019 BRATHAY Cumbria and Birmingham View
2 Jul 2019 Equine21,Business17,Farm15,Small Animal14,Smallholder9,Poultry10 Train the Trainer (2-day) Janis Threlkeld Allen and Partners Veterinary Services View
14 Aug 2019 Equine21,Equine20,Business17,Farm15,Small Animal14 Advanced Train the Trainer (2-day) Janis Threlkeld Pulteney Centre, Wick View
10 Sep 2019 Equine21,Business17,Farm15,Small Animal14,Smallholder9,Poultry10 Train the Trainer (2-day) Janis Threlkeld Pearce Seeds LLP, Rosedown Farm, DT9 4SX View
11 Sep 2019 Business17 Delivering Customer Excellence Bobbie Flight Scott Mitchell Associates View
12 Sep 2019 Equine21,Business17,Farm15,Small Animal14,Poultry10 Advanced Train the Trainer (2-day) Janis Threlkeld Pearce Seeds LLP, Rosedown Farm, DT9 4SX View
8 Oct 2019 Graduate16,Farm15 XLVets Farm Graduate Development Programme: October - December 2019 Phil Alcock BVetMed CertCHP DipRN MRCVS North Yorkshire View
14 Oct 2019 Graduate16,Small Animal14 XLVets Small Animal Graduate Programme (1) 2019 Tim Hutchinson BVSc CertSAS MRCVS Oxfordshire View
23 Oct 2019 Business17 Managing for Performance (Appraisals) Ian Harrison The Studio, Birmingham, B2 5EP View