Phone: 01765 608 489 | Email: vetskills@xlvets.co.uk

Delivering Customer Excellence

Our Delivering Customer Excellence workshop is a bespoke day workshop that can be held at your practice for your client facing teams at all career stages. 

During the session, the trainer Bobbie Flight looks at client service from different angles, engaging in real life scenarios and interaction from the delegates. The workshop is presented in a light hearted but memorable and interesting way in order to keep attention focused on this integral part of practice communication.

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Briefly the course comprises:

The day is about exceptional service with particular attention on client’s needs and how to meet and exceed them.  The main focus of the day is improving face to face and telephone communication with emphasis on where the whole practice team fits in achieving a service of excellence.

Programme Objectives

  • Maximise on all the products and services the practice provides and demonstrate value at each stage
  • Really excel in front of the client
  • Improve telephone technique and get the right result
  • Manage difficult and delicate situations
  • Delivery of improved client communication and a more confident team

Benefits to the Business?

  • A more focused and confident team really pulling together striving for the goal of customer excellence.

Testimonials

“A number of light bulb moments where small changes or doing something slightly differently can have a huge impact on the client experience.”

“Bobbie was excellent, very enthusiastic and made the talk very interactive and exciting.”

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Category

Trainer

Location


Date Category Course Title Trainer Location Detail
29 Aug 2017 Graduate16,Farm15 XLVets Farm Graduate Development Programme North Yorkshire View
25 Sep 2017 Equine21,Business17,Graduate16,Farm15,Small Animal14 Thriving in Practice Rosie Allister Dorset View
26 Sep 2017 Equine21,Equine20,Business17,Farm15,Small Animal14 Advanced Train the Trainer (2-day) Vince Holley Tyndale Vets, Gloucester View
26 Sep 2017 Business17 Delivering Customer Excellence for Vets Bobbie Flight Larkmead Vets, Oxfordshire View
17 Oct 2017 Equine21,Business17,Farm15,Small Animal14,Smallholder9 Train the Trainer (2-day) Vince Holley The Willows, Cheshire View
24 Oct 2017 Farm15,Cattle12,Dairy18,Other5 VetTech - Base module Phil Alcock BVetMed CertCHP DipRN MRCVS Bishopton, North Yorkshire View
25 Oct 2017 Farm15,Cattle12,Dairy18,Other5 VetTech - General Skills Phil Alcock BVetMed CertCHP DipRN MRCVS Bishopton, North Yorkshire View
31 Oct 2017 Business17 Delivering Customer Excellence Bobbie Flight St Boniface Vets, Exeter View
2 Nov 2017 Farm15 Dairy Genetics Neil Eastham Tyndale Vets, Gloucester View
6 Nov 2017 Equine21,Business17,Graduate16,Farm15,Small Animal14 Thriving in Practice Rosie Allister Shropshire View
14 Nov 2017 Equine21,Business17,Farm15,Small Animal14 XLVets First Line Managers - Ashbrook Equine BRATHAY Ashbrook Equine, Cheshire View
21 Nov 2017 Business17,Farm15,Small Animal14 Leadership Programme Birmingham View
23 Nov 2017 Equine21,Equine20,Business17,Farm15,Small Animal14 Advanced Train the Trainer (2-day) Vince Holley Larkmead Vets, Oxfordshire View
27 Nov 2017 Equine21,Business17,Graduate16,Farm15,Small Animal14 Thriving in Practice Rosie Allister Scott Mitchell, Hexham View
28 Nov 2017 Small Animal14 One Day Only - Basic Cruciate Course Stuart Brown BVSc MRCVS Larkmead Vets, Oxfordshire View
28 Nov 2017 Graduate16,Small Animal14 Two Days - Basic Cruciate & Advanced TTA Tim Hutchinson BVSc CertSAS MRCVS Larkmead Vets, Oxfordshire View
29 Nov 2017 Small Animal14 One Day Only - Advanced TTA Tim Hutchinson BVSc CertSAS MRCVS Larkmead Vets, Oxfordshire View
11 Dec 2017 Equine21,Business17,Graduate16,Farm15,Small Animal14 Thriving in Practice Rosie Allister TBC View
16 Jan 2018 Graduate16,Farm15,Dairy18 Feeding Fundamentals Phil Alcock BVetMed CertCHP DipRN MRCVS Cheshire View
23 Jan 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9,Poultry10 Train the Trainer (2-day) Vince Holley The Willows, Ashbrook Equine, Knutsford View
23 Jan 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9 Train the Trainer (4-day) Vince Holley The Willows, Ashbrook Equine, Knutsford View
25 Jan 2018 Equine21,Equine20,Business17,Farm15,Small Animal14 Advanced Train the Trainer (2-day) Vince Holley The Willows, Ashbrook Equine, Knutsford View
5 Feb 2018 Equine21,Business17,Graduate16,Farm15,Small Animal14 Thriving in Practice Rosie Allister TBC View
27 Feb 2018 Farm15,Cattle12,Dairy18,Other5 VetTech - Base module Phil Alcock BVetMed CertCHP DipRN MRCVS TBC View
28 Feb 2018 Farm15,Cattle12,Dairy18,Other5 VetTech - Lameness Phil Alcock BVetMed CertCHP DipRN MRCVS TBC View
13 Mar 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9,Poultry10 Train the Trainer (2-day) Vince Holley TBC View
13 Mar 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9 Train the Trainer (4-day) Vince Holley TBC View
15 Mar 2018 Equine21,Equine20,Business17,Farm15,Small Animal14 Advanced Train the Trainer (2-day) Vince Holley TBC View
15 May 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9,Poultry10 Train the Trainer (2-day) Vince Holley Tyndale Vets, Gloucester View
21 May 2018 Equine21,Business17,Graduate16,Farm15,Small Animal14 Thriving in Practice Rosie Allister TBC View
23 May 2018 Graduate16,Farm15,Dairy18 Feeding Fundamentals: Milk from Grass Phil Alcock BVetMed CertCHP DipRN MRCVS Cheshire View
18 Jun 2018 Equine21,Business17,Graduate16,Farm15,Small Animal14 Thriving in Practice Rosie Allister TBC View
3 Jul 2018 Business17 Delivering Customer Excellence Bobbie Flight Synergy Farm Health, Dorset View
9 Jul 2018 Equine21,Business17,Graduate16,Farm15,Small Animal14 Thriving in Practice Rosie Allister TBC View
8 Aug 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9,Poultry10 Train the Trainer (2-day) Vince Holley Synergy Farm Health, Dorset View
18 Sep 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9,Poultry10 Train the Trainer (2-day) Vince Holley TBC View
18 Sep 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9 Train the Trainer (4-day) Vince Holley TBC View
20 Sep 2018 Equine21,Equine20,Business17,Farm15,Small Animal14 Advanced Train the Trainer (2-day) Vince Holley TBC View
27 Sep 2018 Farm15 Dairy Genetics Neil Eastham TBC View
1 Oct 2018 Equine21,Business17,Graduate16,Farm15,Small Animal14 Thriving in Practice Rosie Allister TBC View
16 Oct 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9,Poultry10 Train the Trainer (2-day) Vince Holley TBC View
5 Nov 2018 Equine21,Business17,Graduate16,Farm15,Small Animal14 Thriving in Practice Rosie Allister TBC View
13 Nov 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9,Poultry10 Train the Trainer (2-day) Vince Holley Larkmead Vets, Oxfordshire View
13 Nov 2018 Equine21,Business17,Farm15,Small Animal14,Smallholder9 Train the Trainer (4-day) Vince Holley Larkmead Vets, Oxfordshire View
15 Nov 2018 Equine21,Equine20,Business17,Farm15,Small Animal14 Advanced Train the Trainer (2-day) Vince Holley Larkmead Vets, Oxfordshire View